The Top 21 Customer Service Certifications & Courses You Need to Take

ITIL Foundation certification can also help you establish an enterprise IT architect career. ITIL certs are considered among the best enterprise architecture certifications to advance your IT career. The 60-minute exam help desk engineer contains 40 multiple-choice questions, with a minimum score of 65 percent required to pass. Consider the following well-regarded help-desk certifications and determine which ones best suit your needs and career path.

If you’re a customer service rep, you can forge a path to a leadership position with this certification. It certifies your skills in applying best practices for customer service, sales, coaching, and leading. Workforce management is focused on the planning, staffing, and scheduling of resources to meet the customer support demand of your help desk. Workforce management is can be a specific role or part of help desk management duties. There are many manufacturers of workforce management applications and most of the major manufacturers have certification tracks, which focus on labor scheduling, work data collection, leave management and activity management. A modern Help Desk will leverage network-based phone systems with a call management controller to route calls based on programmed logic.

Get a head start on your degree

Many technology companies offer help desk certifications for their systems and applications. These help desk certifications focus on server administration, programming, security, ITIL, networking, customer service, and many other areas. A certification will recognize an employee’s accumulated training and experience in a subject area that meets a standard proficiency. While certifications can be important, certifications should not be the only and final measurement of an employee’s ability in your help desk. An employee’s real-life work history applying the knowledge with successful and measurable arguably the best gauge of an employee’s qualifications to work at the help desk. With that said, some of the most important certifications for help desk are listed below.

help desk certifications

And to give students a leg up, schools are increasingly offering courses that prepare students to acquire help desk certifications. You can certify in either the help desk functions as a whole or concentrate on a specific vendor’s platforms and products. HDI provides help desk training and service desk training with complementary testing and professional certification. Google Career Certificates are designed to prepare you for an entry-level role in job fields like data analytics, digital marketing & e-commerce, IT support, project management, and UX design.

Top help-desk certifications for IT professionals

At HDI, our certifications are not just a stamp of approval; they represent a commitment to excellence, efficiency, and service quality for customer service and technical support organizations. Through this investment, HDI provides leadership to the industry and serves as the benchmark for IT service and support professional excellence. Accredited and recognized as the gold standard throughout the industry, all HDI courses and certification exams are based on and developed from the HDI certification standards. They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities for service desk and IT professionals.

help desk certifications

Gartner urges you to evaluate the impacts and benefits of each of these technology trends to determine which innovation — or strategic combination — will have the most significant impact on your organization’s success. Holders of this certification can use it to establish their career in the Apple domain further. Whether you aim to be an IT Specialist, Help Desk Technician, or a Business Analyst, CompTIA A+ will help you get there. To prepare for an exam or evaluation, study the course content and take practice tests if available.

What background knowledge is necessary?

Upon passing the course, you have the option to purchase a certificate that confirms their course completion status. The course also dives into creating a customer-focused approach, handling inquiries and complaints, and reading stressful situations to determine the best outcome. The skills and fundamentals obtained from this training program are essential for delivering consistent customer satisfaction. This list features a diverse group of options that are helpful for any customer service team. These online courses will help prepare you for completing an help desk specialist certification.

  • CompTIA helps you get the tech career you deserve with industry-leading certifications, courses and expert knowledge.
  • With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth.
  • The CompTIA CySA+ (Cybersecurity Analyst) IT support course might be your ticket to a career in cybersecurity analysis and threat mitigation.
  • Looking to upgrade your customer service skills in a tech-centered environment?